Privacy Policy

Who We Are

Proactive Cyber Solutions ("we", "us", "our") is an Australian web design and SEO studio providing website design, development, and digital services to local businesses. We are committed to protecting your privacy and handling your personal information responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect

We only collect personal information that is necessary to respond to your enquiry and provide our services. This may include:

• Name — to address you correctly in our response
• Email address — to reply to your enquiry
• Phone number — if provided, to contact you about your project
• Business name — to understand the context of your enquiry
• Current website URL — to review your existing online presence if relevant
• Project details — information you voluntarily provide about your website project, goals, and budget

We do not collect sensitive information (such as health, financial account, or government identifier data) through this website.

How We Collect Your Information

We collect personal information directly from you when you:

• Submit an enquiry via the contact form on this website
• Email or phone us directly
• Engage us to provide web design or related services

Our contact form is processed by Netlify Forms, a third-party form handling service. Form submissions are transmitted securely and stored by Netlify on our behalf. Please refer to Netlify's Privacy Policy for details on how they handle data.

We may also collect non-personal, anonymised data through standard web analytics (such as page views and traffic sources) to help us improve our website. This data cannot be used to identify you.

How We Use Your Information

We use the personal information you provide solely for the following purposes:

• Responding to your website enquiry or quote request
• Understanding your project requirements and providing relevant advice
• Communicating with you about a project we are engaged to complete for you
• Sending project-related correspondence (invoices, progress updates, delivery)

We will not use your information for unsolicited marketing without your explicit consent. We do not sell, rent, or trade your personal information to third parties.

Disclosure of Your Information

We do not disclose your personal information to third parties except in the following limited circumstances:

• Service providers: Trusted tools we use to operate our business (e.g., Netlify for form handling, email providers for communication). These providers are bound by confidentiality obligations and may only use your data to provide services to us.
• Legal obligations: Where we are required by law, regulation, or court order to disclose information.

We do not transfer your personal information overseas, except where our service providers operate internationally (such as Netlify, which is a US-based company). Where this occurs, we take reasonable steps to ensure your data is protected to an equivalent standard as required under Australian law.

Data Storage & Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. This includes:

• Using HTTPS (SSL encryption) on this website
• Limiting access to your information to only those who need it to respond to your enquiry
• Using reputable third-party services with their own security standards

We retain your contact information only for as long as is reasonably necessary to manage your enquiry or ongoing project. Once a project is complete and there is no ongoing business relationship, we will not retain your personal information beyond the period required for legal or accounting obligations (generally 7 years under Australian law).

While we take reasonable precautions, no method of data transmission over the internet is 100% secure. We cannot guarantee the absolute security of information you send to us electronically.

Your Rights & Access to Your Information

Under the Privacy Act 1988 (Cth), you have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate or outdated information
• Request that we delete your personal information (where we have no ongoing legal obligation to retain it)
• Withdraw consent to marketing communications at any time
• Lodge a complaint if you believe we have mishandled your personal information

To exercise any of these rights, please contact us via the details below. We will respond within a reasonable time (typically within 30 days).

Cookies & Analytics

This website may use cookies or similar technologies to improve your browsing experience and gather anonymous usage data. These cookies do not collect personal information and cannot be used to identify you.

You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of some parts of this website.

If we use any third-party analytics tools (such as Google Analytics), we do so only to understand broad patterns of website usage and improve our content. Any such data is anonymised and aggregated.

Links to Other Websites

Our website may contain links to external websites (such as client examples or tool references). We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will always be available on this page, with the "Last updated" date revised accordingly. We encourage you to review this page periodically.

Continued use of our website after any changes constitutes your acceptance of the updated policy.

Complaints

If you have a complaint about how we have handled your personal information, please contact us in the first instance so we can attempt to resolve it directly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Contact Us

For any questions, access requests, corrections, or complaints regarding this Privacy Policy or how we handle your personal information, please get in touch via our website contact form — we aim to respond within one business day.